Privacy Policy
At PokeShop AU, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and the steps we take to protect it. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
When you make a purchase or interact with our website, we may collect:
- • Contact information: Name, email address, phone number
- • Shipping information: Delivery address
- • Payment information: Processed securely by Stripe - we do not store your card details
- • Website usage: Pages visited, browser type, referring site (via cookies and analytics)
How We Use Your Information
- • To process and fulfil your orders
- • To send order confirmations and shipping notifications
- • To respond to customer enquiries and support requests
- • To send marketing communications (only if you have opted in)
- • To improve our website and customer experience
Data Security
We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted and processed through Stripe, which is PCI-DSS compliant. We do not store your credit card information on our servers at any time.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- • Stripe - for payment processing
- • Australia Post - for shipping and delivery
- • Analytics providers - for website performance monitoring (anonymised data only)
Your Rights
You have the right to:
- • Access the personal information we hold about you
- • Request correction of inaccurate information
- • Request deletion of your personal information
- • Opt out of marketing communications at any time
To exercise any of these rights, contact us at contact@pokeshop.com.au.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to remember your cart contents and to understand how visitors interact with our site. You can control cookie settings through your browser.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.
Last updated: March 2026